Includes Templates!Online Review Responses Simplified
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Reviews can help or hurt your business
Every business owner knows that word-of-mouth is the most effective form of advertising. In today’s digital age, online reviews are the new word-of-mouth that drives business.
More and more people are leaving reviews on sites like Facebook, Yelp!, and Google and studies show that 83% of consumers use these reviews to help them decide what to buy or which services to choose.
Did you know that 53% of customers expect a reply on review sites?
Yes, your customers and clients expect that you will respond to the comments they post about your business – especially if they have left a bad review.
According to moz.com
Owner responses are public relations media
“The responses you write to happy or unhappy reviewers aren’t just for a single customer to read – they’re for all future potential customers to read. What you say to one customer signals to all others how they can expect to be treated by your business.”
One of the biggest obstacles faced by local business owners is knowing how to respond to the reviews they get. Sure, it’s easy to say ‘thanks’ for a good review but how to respond to bad reviews is another thing altogether.
That’s why we put together our “Responding to Online Reviews Simplified” guide.
In the guide, you’ll learn how to respond to both good and bad reviews and we include response templates that you can make your own.
Don’t be stuck because you don’t know what to say.
Responding to your online reviews is one of the best ways for you to take an active role in protecting your business’s reputation.
People are talking about your business right now.
Don’t be a powerless bystander.