by Barbara-Anne Zarzosa | Jun 27, 2018 | Reputation, Reviews
When you run a local business, you know that online reviews are very important. From Google to Yelp, Foursquare to Better Business Bureau people are now sharing their experiences regarding everything. Times have changed and now your business can be shaped better by...
by Barbara-Anne Zarzosa | Jun 13, 2018 | Reputation, Reviews, Uncategorized
We are all aware that posting fake reviews in favour of your own business is always a bad idea. But, what happens when your business becomes a victim of a fake review posted by your competitors or other people who want to see your business lose its customers? Negative...
by Barbara-Anne Zarzosa | May 30, 2018 | Business listing, Customer service, Local business, Mobile, Reputation, SEO
Back in the mid-1990s when I first began building websites for local businesses, no one gave a hoot about local search rank. There was a slew of search engines out there. Each was like its own telephone directory for websites and they were only capable of searching...
by Barbara-Anne Zarzosa | May 2, 2018 | Customer service, Local business, Marketing, Reputation
It takes a lot of time to establish your business and make it grow. You might be providing excellent service to your in-house customers and might be able to satisfy their expectations, but that isn’t enough to grow your business. In order to take your business to new...
by Barbara-Anne Zarzosa | Apr 18, 2018 | Health care, Reputation
Health care providers have a particular challenge to navigate when responding to online reviews. If you practice in the US or coordinate care with US providers, you may already be aware that because of HIPPA (Health Insurance Portability and Accountability Act) you...
by Barbara-Anne Zarzosa | Apr 14, 2018 | Business listing, Local business, Reputation
In the digital age, online reputation is a serious issue. If you don’t monitor and manage your online reputation, your business can suffer and you could lose potential customers. The reason is that 90% of consumers use the Internet to research before making a purchase...
